USB-C Lavalier System

First of all, thank you for asking for my feedback.
I received my product, but unfortunately, the receiver was broken. the shell was in two pieces and when I picked it up, the internal pieces fell out.
I couldn't put it back together, so I asked our engineering department (I work at a TV station) to see if they could repair it. They used glue to put the shell back together, but unfortunately the receiver does not work.
I should have reached out to you and sent it back right away. Now that my engineering team has used glue to repair it, I'm reluctant to send it back... I'm not sure you will - - or should - - accept it.
I really do need this product - I've had a previous Movo microphone that I loved.
Please accept my apology for not reaching out to Movo first, and guide me on how I might now resolve this problem.
Thank you.
Chris

Poor instructions, had to download open camera, don't like it, my camera is better. Had a hard time pairing.

Wireless Lavalier Microphone System (USB Type-C) | EDGE-UC | Movo

I had trouble getting it to work at first.
But, I watched a YouTube video and it's all good now.
I haven't spent much time with it yet, but happy with the purchase.
Only negative part is that I have to remove my phone from the case (otterbox). Overall, not that big of a deal.

The ease of use and quality of audio has been very impressive. I’ve used this a few times and I have been beyond pleased.